Shipping policy
Shipping Policy
Thank you for shopping with You’re Not Alone Co. All items are made to order to ensure quality and care in every piece.
Processing Time
Orders are typically processed within 2–5 business days. Processing time may vary during high-volume periods or holidays.
Shipping Time
Once your order has shipped, delivery times may vary depending on your location and the shipping method selected at checkout.
Estimated delivery times:
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United States: 3–7 business days
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International: 7–21 business days
Please note that these are estimated timeframes and may be affected by carrier delays, customs processing, or other factors beyond our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order details.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
Delays
You’re Not Alone Co. is not responsible for shipping delays caused by the carrier, weather conditions, customs issues, or incorrect shipping information provided at checkout.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) so we can assist you.
Address Accuracy
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Questions
If you have any questions about shipping, please contact us through our Contact page or email us directly, and we’ll be happy to help.